frequent ask questions

Frequently Asked Questions? Why do I have to register with sohofurnishing.com? How do I find the items I want on sohofurnishing.com website? Do I have to pay the California sale tax? What can I use as a form of payment? Is it safe to use my credit card? What is your return policy? What should I do if I received the damage products? How can I track my order? Can I combine shipment of 2 items or more to save shipping cost? When can I expect to get the order?
1. Why do I have to register with sohofurnishing.com?	Top
Answer: Registering with us help us to identify your address. It will be easier for you when you checkout and you don't have to retype your information again and again. Also you may get special offer from us if you choose to enroll in our mailing list. Your email and information will not be shared with any other marketing companies.

2. How do I find the items I want on sohofurnishing.com website?	Top
Answer: There are 2 ways to get to the products that you want. First, browsing the categories that you are interested in. Every category consists of sub categories and sub categories consist of products. Second, using the search feature on the upper left hand corner to enter keywords or item number and click go. The products that matched with your criteria will be shown and you can also choose to sorted by price, item number or product name.

3. Do I have to pay the California sale tax?	Top
Answer: In compliance with government tax laws, sohofurnishing.com charges sales tax 7.75% for orders shipped to California. We automatically compute and add sales tax to these orders. . Sales tax is the current, local rate. Orders placed in California are not subject to sales tax if the order is shipped outside California.

4. What can I use as a form of payment?	Top
Answer: We currently accept Visa, Master Card, American Express, Personal Check, Money Order, or PayPal. The payment accepted for each product will be stated clearly on the product detail page.

5. Is it safe to use my credit card?	Top
Answer: For your safety and privacy, we maintain the following standards: We use secure commerce servers and encryption technology to protect the confidentiality of your credit card number. Therefore, our web site provides you the complete shopping system with safe. We always encrypted your credit card number before sending to Rapid SSL secure site server to process. There is no way for anyone to directly read your credit card number and use it without decrypting it by our specially designed security program. Therefore your credit card number is SAFE! We never keep your credit card information in our database. Your credit card information will be encrypt and decrypt at Verisign secure site server. NO ONE CAN BE ABLE TO SEE YOUR CREDIT CARD INFORMATION. Customer names and information are never sold! There is no exception to this rule! We will never allow your name to be sold or released to any other company. We understand completely your right to privacy.

6. What is your return policy?	Top
Answer: You may return within 30 days after received the products in good condition. We will refund 100% of the product price. However, the amount of the refund will be deduct with the shipping cost. To process the return request, please call our customer service at 1800-889-1366 ext. 8038

7. What should I do if I received the damage products?	Top
Answer: Upon the package arrival, customer should inspect the package and products inside. If any wrong with the package or products, customer should refuse to receive at the spot and report to us within 48 hours at 1800-889-1366 ext. 8038. The UPS will ship all the packages back with their cost and we will make a claim for the damage products with the UPS, at the same time we will ship new package or products to customer without extra charges
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8. How can I track my order?
Answer: All orders will be shipped out from our warehouse in Riverside within 24-48 business hours. Customers can track the status of shipment by click on My Account on the upper right hand corner of every page. Enter email and password and click on the order number. It will link to the Purchasing information page which shows the status of the shipment.

9. Can I combine shipment of 2 items or more to save shipping cost?	Top
Answer: You can combine the shipment of 2 items or more that will be shipped to the same address and get 50% off the shipping cost for each additional item. In other words, You pay only one full amount of the highest shipping cost item in your order and pay 50% off the shipping cost for the rest. For more information please click Shipping&Handling Policy.

10. When can I expect to get the order?	Top
Answer: It is depend on where are you located, we ship all orders within 24-48 business hours after received your payment. We email to notify that your order has been shipped with the tracking number so that you can track the shipment of your order online anytime.